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We’re here to help in any way we can. Please check our FAQs to find answers to your questions. You can also contact us by email at assistance@entomol.com and we’ll do our best to respond within 48 hours.
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Yes! Our 2oz bottles meet TSA requirements for liquid containers in carry-on luggage. Always put your toiletries in zip lock bags whether in carry-on or checked luggage.
The best protection from insect borne issues is when protection is with you. How many times have you been somewhere with mosquitoes and left the family size bottle at home? The big bottles are hard to carry all the time. We wanted a product that could slip into the purse, backpack, carry-on or fly vest so you have what you need all the time.
Yes you do. Catnip is called catmint in most of the world. It is a member of the mint family. When you spray it on you’ll first smell the alcohol flash in the formulation, you may feel a brief warmth from the alcohol as well. Then the pleasant minty smell is left. Great protection and a much better smelling outcome than most chemical sprays.
A 2oz bottle of Entomol provides multiple applications on exposed skin for an average adult. There are a lot of variables depending on how much you need it during a day. We recommend carrying one bottle per adult for a 7-day trip.
This question comes up often. Catnip in the flower or 100% pure oil forms are only interesting to 40% of the cats out there. Our formulations are in low percentages, and the way we process the oil also changes the part of the oil that interests them. Your cat may notice, possibly, but you won’t become a cat toy.
Catnip oil does have some repellent properties, but much less than our hydrogenated catnip active ingredient. It is also caustic to the skin for most people and smells bad. We have enhanced the natural properties of catnip and have a nice minty smelling product that is gentle on skin and works as well as the best products made in a chemical plant. We just start with nature's plant and improve it.
The other registered chemical repellents are mixed up in a factory, then bottled. A very easy and inexpensive way to make the product. We have to start from seed, wait 5 months for harvest, extract the oil, hydrogenate it, then formulate the end product for the bottle. This is the process you have to follow when working with nature and why it takes more effort and cost to produce our product. But it is how you make a safe, effective essential oil repellent.
While the efficacy of most products declines over time, Entomol’s stable formulation remains effective for extended lengths of time. Entomol will retain its effectiveness for more than one season.
We recommend washing your hands if you will be handling food but Entomol is safe for the entire family.
Entomol HCO is our patented essential oil extracted and hydrogenated from the catnip plant. Entomol 4 contains 7% Entomol HCO and Entomol 7 contains 15% Entomol HCO.
You can order from an unregistered state if you have it shipped to a state we are registered in. Due to limited production during phase one of our launch, Entomol is available to ship to Alabama, Arizona, Arkansas, California, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, South Carolina, Tennessee and Texas. Available nationwide in 2020 and internationally as we ramp up production.
Not at this time. This is the only retail outlet for sales. All orders must be placed through our web site. That will change in the future as we add stores and other outlets to our network.
If you receive a damaged bottle in shipment. Let us know. Send us a photo of the box and bottle, and the receipt and we will send a replacement. See shipping in Customer Service.
During phase one of our launch, we are limiting orders to only those shipped to the following states:
Alabama, Arizona, Arkansas, California, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, South Carolina, Tennessee, Texas
If you plan to ship to states other than those listed above, please check back in Spring 2020. We will be registered for sales in all 50 states.
International shipping
We do not offer international shipping at this time.
Shipping terms
You have a choice of shipping options from which to choose during the checkout process:
- - USPS BestWay
- - FedEx 2-Day
- - FedEx Standard Overnight
Shipping confirmation
You will receive an email once your order ships with tracking information. You can usually track your package within 24 hours of receiving a shipment confirmation.*
*Entomol is not responsible for shipping carrier delays.
Cut off time for expedited delivery:
You can place an order for expedited delivery anytime before 1 PM EST. Any orders placed after that time will be shipped on the next business day.
Sales tax
We are required by law to charge applicable sales tax on all orders shipped to states that require this tax.
Product damaged during shipping
Product damaged due to shipping will be replaced at no charge, including shipping fees. We do pack carefully but if damage occurs, please take a picture of the product and shipping box and notify us within 48 hours with your request. That will help us expedite the return.
Acceptable forms of payment
We accept PayPal, Visa, Mastercard, Discover and American Express. Your credit card’s issuing bank must be based in the United States.
Payment security
We want our customers to feel confident that their personal information and credit card data is completely safe. Entomol.com uses industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. We employ 128-bit secure sockets layer (ssl) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
Modifying your order
Please note that once an order is placed, we cannot make any modifications including cancellations.
Track your order
To track your order Click here
Entomol is committed to protecting the security of your data. We treat all of your information in strict confidence and we take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data and data stored on our web site.
General
Entomol collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, email, postal address and credit card numbers that you provide when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Entomol may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary email messages related to your order — such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and other information that might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Entomol.com recognizes that it must maintain and use customer information responsibly.
Entomol will not rent or sell your email address for any reason. Entomol shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions. We may disclose information about you as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.
Automatic collection
Our web server automatically recognizes the visitor's domain name (not the email address) and records the referrer and the visitor's browser and platform type.
Cookies
We collect the following information:
- * Click-stream data
- * Http cookies
We collect this information for these reasons:
- * Maintain information about the contents of your shopping cart.
- * Process your purchase with our shipping partners.
- * Web site and system administration.
- * Research and development to better understand what portions of our site best serve you.
Email addresses
When a visitor gives us his/her email address, we retain the email address. We do not share our email lists with third parties for marketing purposes. We use email addresses to communicate with you regarding your order and other matters regarding transactions between us or your customer relationship with us. We may also use your email address to share information about Entomol products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future.
Visitor-keyed information
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). We do not store credit-card numbers.
On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).
Telephone numbers
Visitors who give us their telephone numbers online will receive telephone contact from our representatives regarding orders or requests they have placed online. You may be contacted by one of our representatives to conduct research with regard to your satisfaction with our service. Your participation is voluntary and you may opt out at any time by emailing us.
Ad servers
Entomol does not have arrangements with any ad server companies for this web site.
Children's online privacy
The children's online privacy protection act took effect April 21, 2000 and pertains to web sites directed toward children under 13 years of age. Entomol does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
Please review the basic rules that govern the use of Entomol.com and the purchase of our products. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site.
Website use
Entomol.com is owned, controlled and managed by Entomol. Use of Entomol.com constitutes acceptance of these terms and conditions. Although you may “bookmark” a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the terms. Entomol may make changes to the information on our site or to services described therein, at any time and without notice. Entomol may change, move, delete or add to the site frequently. Your use of the Entomol.com web site following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this web site.
Use restrictions and intellectual property
All of the content you see and hear on the Entomol.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, photographs, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Entomol. All such content is the property of Entomol. No use of such content may be made without the prior written consent of Entomol except to identify the products or services of Entomol. The products, logos, designs, advertisements and photographic images described or displayed on the site are the intellectual property of Entomol and may not be used without permission. The design or layout of Entomol.com is protected by United States and international law, copyright, trade dress, and other intellectual property proprietary rights, and all worldwide rights, titles and interests are owned by Entomol and may not be copied or imitated in whole or in part.
The content of Entomol.com and the site as a whole are intended solely for the personal, noncommercial use by the users of our site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. No right, title, or interest in any content or materials is transferred to you as a result of any such activities. Any violation of this may result in legal action. Entomol reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from the Entomol.com site.
Communications and submissions
All communications, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to Entomol.com on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site (collectively, the “communications”) shall be and remain the property of Entomol. Such disclosure, submission or offer of any communications shall constitute an assignment to Entomol of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any communications. Thus, Entomol shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services, and publishing of the communications on Entomol.com. By participating in surveys, contests or promotions on this site or by requesting promotional information or updates, you hereby agree that Entomol may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any communications. You agree that no communications submitted by you to Entomol.com will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no communications submitted by you to Entomol.com will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any communications you make.
Errors and inaccuracies
The information on Entomol.com may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your Entomol.com purchase, you may return it with the original Entomol.com packing receipt. Please see our return policy.
In the event a Entomol.com product is listed at an incorrect price due to typographical error or systems error, Entomol.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Entomol.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed, your credit card charged, or the product has shipped. If your credit card has already been charged for the purchase and your order is canceled, Entomol.com shall issue a credit to your credit card account in the amount of the incorrect charge.
Links
Entomol.com may provide links or product references to other sites, but is not responsible for the privacy practices or content of such sites and shall not be liable for any damages or injury arising from that content or those privacy practices. These links are only for your convenience and you access them at your own risk.
Shipping
You must have a U.S. shipping address and a credit card billing address to place an order. We do not ship to P.O. Boxes or to APO/FPO addresses.
Miscellaneous
This site and its contents are displayed solely for the purpose of promoting Entomol, its products and services. This site is controlled and operated by Entomol. Entomol reserves the right to make changes to the information in this site or services described therein, at any time without notice.
Duration and termination
These terms and conditions are applicable to you upon your accessing Entomol.com and/or completing the registration or shopping process. Entomol may terminate this agreement without notice at any time for any reason, and deny you access to the site if you fail to comply with the provisions of this agreement. The provisions relating to use restrictions and intellectual property, disclaimer, limitation of liability, indemnification and miscellaneous, shall survive any termination.
Indemnification
You agree to indemnify, defend, and hold harmless Entomol, its officers, directors, employees, agents, licensors and suppliers (collectively the “service providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
Notice
Entomol may deliver notice to you by means of email, a general notice on the site, or by written communication delivered to your address on record in Entomol.com account information.
Enforcement of terms and conditions
By accessing and using the Entomol.com site, you agree that your access to and use of the Entomol.com site is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Delaware, United States of America.
Disclaimer
By your use of this site, you acknowledge that use of this site is at your sole risk, that you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Entomol shall not be liable for any damages of any kind related to your use of this site. This site and the materials and products on this site are provided “as is,” “as available,” and “with all faults” and without warranties of any kind, whether express or implied, unless provided for otherwise. To the fullest extent permissible pursuant to applicable law, Entomol disclaims warranties, express of implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose and non-infringement. Entomol does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes this site available are free of viruses or other harmful components. Entomol does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.
Limitation of liability
Entomol shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site. Entomol shall not be liable for any special, incidental or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Entomol has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or special or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
